A Procedure is a Knowledge Category that contains clear actionable instructions how to achieve an atomic goal using specific products & tools.

Its main purpose is to concretely prescribe the specific order of steps and thus create consistency within the organization.

The instructions can usually be executed by a single person and in a short amount of time – mostly within a single session.

A Guide can also just contain a bookmark or link to a external resource that contains the Procedure.

WhichKnowledge Category to document business processes is often a source for confusion. Clearly, Reference is the right one. A Guide rather gives a rough overview and a Procedure states exact steps that one individual can take in a single session to achieve a goal. A business process might span multiple days and across multiple functions.