<aside> <img src="/icons/user_lightgray.svg" alt="/icons/user_lightgray.svg" width="40px" /> For all team members

who need to effectively create, update, and utilize knowledge articles within the organization

while ensuring clarity, relevance, and accessibility of knowledge resources.

</aside>

Topic Overview

This guide provides essential principles and practices for effectively working with the Ñimbl Knowledge Hub. It covers key strategies for creating, updating, and managing knowledge articles to maximize their value for readers within the organization's knowledge base.

IN THIS GUIDE

What is the Ñimbl Knowledge Hub?

The Ñimbl Knowledge Hub serves as the central repository for organizing, managing, and sharing information within an organization. It houses a collection of articles that capture both explicit and tacit knowledge, facilitating knowledge discovery, collaboration, and decision-making.

The pages in the Nimble Knowledge Hub are usually permanent or living documentations. They are called articles and include explicit and tacit knowledge. They follow a specific lifecycle that resembles a simple editorial process. There are only four main categories and each one of them has a specific structure provided by templates. Some categories might have specialised sub-types that can have their own extra templates and even lifecycle stages. The act of knowledge management or in other words, the authoring and updating of these pages should not be considered overhead but rather part of the execution of business relevant work or even as the work output itself.

The 4 Ñimbl Knowledge Principles

In our quest for better knowledge management and teamwork, we've narrowed down our approach to four essential principles. These principles guide us in creating, sharing, and improving knowledge effectively. Each principle focuses on important aspects like prioritizing readers, ensuring clarity, fostering collaboration, and holding ourselves accountable. Let's explore these principles to understand how they help us build a stronger knowledge-sharing culture.

Readers First

• Consider Reader's Context: Think about when and how readers will consume the knowledge shared in articles.
• Provide Clear Summaries: Include clear and concise summaries at the beginning of articles to help readers assess relevance.

Modular Clarity

• Promote Atomacy: Break down complex topics into smaller, digestible components for easier understanding, reuse and maintainability. Make use of @-mentions, page-links, database views and synced blocks.
• Flat structures: Avoid Sub-pages as much as possible. They rarely make sense; instead, consider breaking out content into separate articles and linking them. Utilize properties like Tags in Wikis and Databases to represent structure.

Continuous Improvement

• Publish early: Don't let perfectionism hinder knowledge accessibility within your company. As long as the information isn't detrimental, we recommend publishing it as soon as it's digestible. Set an early Verification date or the Lifecycle Stage to Needs Update.
• Create Stubs: If you find a topic that needs a write-up but you're busy, make a stub. You can use the Not started Lifecycle Stage and the My Backlog of Articles view of the Ñimbl Knowledge Hub. This way, you will magically come back to finish the article when you have time.